Faulty Items
If the item you purchased from us is faulty, you can return it within 30 days of receiving it for a full refund or exchange. We will cover the return postage cost in this case. Replacement faulty items are sent back to you free of charge as well. Any item being returned as faulty must be properly cleaned beforehand. Due to hygiene reasons, we will not inspect or process returns that arrive in an unclean condition, and such items will be rejected.
Unwanted/Unused Items
If you're not completely satisfied with your purchase, you can return it to us in its original condition within 30 days of receiving it for a full refund. Items must be unused, unopened and in their original packaging. The return postage cost is not covered by us in this case.
Important General Notes
Returned items must include all accompanying documentation, free gifts, accessories, wrapping, seals, etc.
Any items that are returned to us and do not meet the returns policy will be held for 30 days. We can return them back to you on request at your cost. After 30 days, if we have not had a response from you, the items will be discarded, and no refund will be issued.
How do I make a return?
Please do not return your order to the address on our site. Email us at support@erostoys.co.uk with your order number, a brief explanation of the return reason and any relevant photos as evidence. We will then provide you with return instructions along with a return address or a prepaid shipping label if applicable.